Frequently Asked Questions
General Question's
1. What services do you offer for long-distance moves?
We offer a comprehensive range of services for long-distance moves, including packing, loading, transportation, unloading, unpacking, and storage solutions. Our goal is to make your move as smooth and stress-free as possible.
2. How do you estimate the cost of a long-distance move?
The cost of a long-distance move is estimated based on factors such as the distance of the move, the volume or weight of your belongings, the level of service required, and any additional services you may need. We provide a detailed, free estimate after an initial consultation.
3. What factors affect the cost of my move?
Several factors can influence the cost of your move, including the distance, the amount of items being moved, the need for special handling of certain items, the time of year, and whether you require additional services such as packing or storage.
4. How far in advance should I schedule my long-distance move?
It's best to schedule your long-distance move at least 4-6 weeks in advance to ensure availability and allow ample time for planning and preparation. However, we understand that sometimes moves are unexpected, and we will do our best to accommodate last-minute requests.
5. Do you offer packing and unpacking services?
Yes, we offer both packing and unpacking services. Our professional packers use high-quality materials to ensure your belongings are securely packed for the journey. We can also assist with unpacking and setting up your new home.
6. What types of insurance coverage do you provide?
We offer several types of insurance coverage to protect your belongings during the move. Basic coverage is included with every move, and we also offer full-value protection plans for added peace of mind. Our representatives can help you choose the best coverage for your needs.
7. How do you handle fragile or valuable items?
We take special care with fragile and valuable items. Our team is trained in handling delicate items such as artwork, antiques, and electronics. We use specialized packing materials and techniques to ensure these items are protected throughout the move.
8. Can I track my shipment during the move?
Yes, we provide tracking options so you can monitor the progress of your shipment. You will receive updates at key points during the move, and our customer service team is available to answer any questions you may have.
Planning and Preparation
1. What should I do to prepare for a long-distance move?
To prepare for a long-distance move, start by creating a moving checklist and timeline. Declutter your home by getting rid of items you no longer need, gather important documents, and begin packing non-essential items early. Contact us to schedule your move and discuss any specific needs or concerns you may have.
2. How should I pack my belongings to ensure they arrive safely?
Use sturdy boxes, packing paper, bubble wrap, and packing tape to securely pack your belongings. Label each box with its contents and the room it belongs to. For fragile items, use extra padding and mark the boxes as "Fragile." Consider using our professional packing services for added peace of mind.
3. Do you provide packing supplies?
Yes, we offer a wide range of packing supplies, including boxes, packing paper, bubble wrap, packing tape, and specialty containers for items like mirrors and wardrobes. You can purchase these supplies directly from us.
4. Are there any items you cannot transport?
There are certain items we cannot transport due to safety regulations, including hazardous materials, perishable food, plants, pets, and valuable items such as cash and jewelry. Our team will provide you with a comprehensive list of prohibited items during the planning phase.
5. What should I do if I need to change my moving date?
If you need to change your moving date, contact us as soon as possible. We will do our best to accommodate your new schedule. Keep in mind that changes made close to the original moving date may be subject to availability and additional fees.
During The Move
1. What happens on moving day?
On moving day, our professional team will arrive at your home at the scheduled time. They will carefully load your belongings onto the moving truck, ensuring everything is securely packed and protected. If you've opted for packing services, our team will handle all the packing as well. Once everything is loaded, we will transport your items to your new location.
2. How long does a long-distance move typically take?
The duration of a long-distance move depends on the distance between your old and new homes, the amount of belongings being moved, and any specific services required. Generally, long-distance moves can take anywhere from a few days to a couple of weeks. We will provide a more accurate timeline during the planning phase.
3. Will I have the same crew throughout the entire move?
For consistency and peace of mind, we aim to have the same crew handle your belongings throughout the entire move whenever possible. However, depending on the distance and logistical considerations, there may be a change in crew. Rest assured, all team members are trained professionals dedicated to providing excellent service.
4. What if my new home isn’t ready when my belongings arrive?
If your new home isn't ready when your belongings arrive, we offer storage solutions to keep your items safe and secure until you are ready to move in. Our storage facilities are clean, climate-controlled, and monitored 24/7.
After The Move
1. How do I file a claim if something is damaged during the move?
If any of your items are damaged during the move, contact our customer service team as soon as possible. We will guide you through the claims process, which typically involves filling out a claim form and providing documentation of the damage. Our goal is to resolve claims quickly and fairly.
2. What should I do if some of my items are missing?
If you notice any items are missing, please notify our customer service team immediately. We will conduct a thorough investigation to locate your missing items and keep you informed throughout the process. Our team is dedicated to ensuring all your belongings are accounted for.
3. Do you offer storage services if I can’t move into my new home right away?
Yes, we offer secure storage solutions if you can’t move into your new home right away. Our storage facilities are climate-controlled and monitored 24/7 to ensure the safety of your belongings. We offer both short-term and long-term storage options to meet your needs.
Billing and Payments
1. What forms of payment do you accept?
We accept various forms of payment, including credit cards, debit cards, checks, and bank transfers. Payment details will be discussed during the booking process to ensure a smooth transaction.
2. When is payment due for my move?
Typically, a deposit is required when you book your move, with the remaining balance due upon delivery of your belongings. We will provide a detailed payment schedule during the consultation.
3. Are there any hidden fees I should be aware of?
We pride ourselves on transparency. All potential fees will b outlined in your initial estimate. Any additional costs will be discussed and agreed upon before they are incurred. There are no hidden fees, and we strive to ensure you are fully informed throughout the process.
Miscellaneous
1. Do you offer discounts for certain groups (e.g., military, seniors)?
Yes, we offer special discounts for military personnel, seniors, and other qualifying groups. Please contact our customer service team to learn more about our available discounts and to see if you qualify.
2. Can you move my car along with my household items?
Yes, we offer vehicle transportation services in addition to moving your household items. We can safely transport your car, truck, motorcycle, or other vehicles to your new location. Please mention this during your initial consultation so we can include it in your estimate.
3. Do you provide moving checklists or other resources to help with my move?
Yes, we provide comprehensive moving checklists and other resources to help you plan and organize your move. These resources are available on our website or through our customer service team to ensure you have everything you need for a successful move.
Ready to make your long-distance move stress-free?
Contact Nationwide Cross Country Moving Services today for a personalized moving plan tailored to your needs and a free quote!